Really enjoyed working with Michael (owner), Bruce (designer), and crew (Roberto and Mario). They were very knowledgeable, easy to work with, and accommodating. Work was done fast and looks great. I really appreciated their input at every step of the way to address things like modifying how the gate doors around to improve the design and function of the landscape. Mario was also very receptive to small changes that sometimes get lost between design and implementation.
Originally given a 5 star, I've since lowered it. 5 of my magnolia trees all died. No fault of mine or Michaelangelo's, so they were replaced. Without diving into details it was the poor communication that caused this drop in rating. I was told dates that would then pass without any communication and sometimes left wondering if I'd been forgotten. After a heated conversation with an unmentioned employee both sides calmed down and the situation was resolved and I walked away very happy. The trees were replaced and I was very happy with the replacement. That said, the guys left after installing the replacement trees without even a goodbye or better yet asking if I was satisfied with the work. After spending ~$65k on this project I expected a little more courtesy during the warranty period.
It's hard to give one rating for all involved so:
Sales: 5
Design: 5
Implementation: 5
Warranty: 3